Box office software
The window and the website should never disagree.
Stage runs your staffed window and your online box office on the same live seat inventory — walk-ups, will-call, phone orders, exchanges, comps, and a 24/7 web checkout your staff can watch and assist in real time. Free for the theatre; patrons pay a 6% booking fee at checkout.
box office software for theatres
- One live seat inventory across the window, the phone, and the web
- Live box-office assist — see online guests mid-checkout and help them finish
- Exchanges, comps, holds, and will-call without a manager-override maze
Venue cost
$0
No terminal fees, no seat licenses, no per-user pricing for box office staff.
Guest booking fee
6%
Charged to the patron at online checkout, itemised next to tax.
Online box office
24/7
The website sells while the window sleeps — same seats, same holds, same patron record.
Real-time seat holds mean the window and the website can never sell the same seat twice.
Live assist: staff see online guests in checkout — which performance, which seats, where they are stuck — and can help complete the booking.
Walk-up sales, will-call lists, exchanges, refunds, and comps handled at the window in a couple of clicks.
Per-show and per-performance reporting that reconciles against your own Stripe or Square account — no export gymnastics.
Best fit
Best for houses where one team sells every seat
- Theatres running a staffed window alongside online sales
- Houses with volunteer front-of-house who need software that explains itself
- Box offices tired of rescuing double-sold seats and abandoned carts
One inventory, every channel.
Double-sold seats happen when the window and the website work from different truths. Stage holds one live inventory: the moment a patron puts seats in an online cart, those seats are dynamically held everywhere — the window sees the hold, the phone agent sees the hold, and the hold releases automatically if the cart is abandoned.
That single behavior removes the most stressful category of box-office problem: apologising to a patron holding a ticket for a seat someone else is sitting in.
- Real-time dynamic holds
- Automatic hold expiry
- Window + web + phone parity
Live box-office assist.
Most platforms treat an online checkout as a black box until the order confirms or dies. Stage shows box office staff the guests currently in checkout — which performance, which seats, how long they have been on the payment step — so a stalled patron gets a helping hand instead of a cart-abandonment email tomorrow.
For older audiences especially, that assist is the difference between a completed sale and a frustrated phone call. It turns the box office from order-taker into concierge.
End-of-day that ends on time.
Every sale — window, phone, or web — lands in the same order ledger, and revenue settles straight to the theatre's own Stripe or Square account. Per-performance wraps, comp and discount reporting, and donation lines are separated automatically.
The treasurer gets numbers that match the bank without a Sunday-night spreadsheet ritual, and the audit log preserves who did what at the window.
Frequently asked
- Can staff help an online customer finish their booking?
- Yes. The box office dashboard shows guests currently in online checkout, with their performance, seats, and progress — so staff can walk them through it on the phone or complete the order with them live.
- What does the theatre pay for the box office tools?
- Nothing. Stage is free for the venue — window tools, reporting, and staff accounts included. It is funded by the 6% booking fee patrons pay at checkout, and you can absorb that fee into face value per show if you prefer all-in pricing.
- Can we switch mid-season?
- Yes. We import your seat maps, show calendar, patron records, and open subscriptions, and you QA everything on a staging site first. Most theatres go live within a week without patrons noticing the swap.
Ready to switch?
No contract, no setup fee, no monthly invoice. The 6% booking fee is the only money we’ll ever see — and only when a patron chooses to book.