Box office software
The window and the website should never disagree.
Stage runs your staffed window and your online box office on the same live seat inventory — walk-ups, will-call, phone orders, exchanges, comps, and a 24/7 web checkout your staff can watch and assist in real time. We confirm your platform fee, who pays it, supported payment methods and any separately billed services in your business agreement before you start. Payment-processing costs are separate.
box office software for theatres
- One live seat inventory across the window, the phone, and the web
- Live box-office assist — see online guests mid-checkout and help them finish
- Exchanges, comps, holds, and will-call without a manager-override maze
Venue cost
Agreed
We confirm your platform fee, who pays it, supported payment methods and any separately billed services in your business agreement before you start. Payment-processing costs are separate.
Guest booking fee
Agreed
Scope confirmed before launch
Online box office
24/7
The website sells while the window sleeps — same seats, same holds, same patron record.
Real-time seat holds mean the window and the website can never sell the same seat twice.
Live assist: staff see online guests in checkout — which performance, which seats, where they are stuck — and can help complete the booking.
Walk-up sales, will-call lists, exchanges, refunds, and comps handled at the window in a couple of clicks.
Confirm the supported payment flow for your services and account before launch. Connection alone does not establish readiness. Processing costs follow your processor agreement.
Best fit
Best for houses where one team sells every seat
- Theatres running a staffed window alongside online sales
- Houses with volunteer front-of-house who need software that explains itself
- Box offices tired of rescuing double-sold seats and abandoned carts
One inventory, every channel.
Double-sold seats happen when the window and the website work from different truths. Stage holds one live inventory: the moment a patron puts seats in an online cart, those seats are dynamically held everywhere — the window sees the hold, the phone agent sees the hold, and the hold releases automatically if the cart is abandoned.
That single behavior removes the most stressful category of box-office problem: apologising to a patron holding a ticket for a seat someone else is sitting in.
- Real-time dynamic holds
- Automatic hold expiry
- Window + web + phone parity
Live box-office assist.
Most platforms treat an online checkout as a black box until the order confirms or dies. Stage shows box office staff the guests currently in checkout — which performance, which seats, how long they have been on the payment step — so a stalled patron gets a helping hand instead of a cart-abandonment email tomorrow.
For older audiences especially, that assist is the difference between a completed sale and a frustrated phone call. It turns the box office from order-taker into concierge.
End-of-day that ends on time.
Confirm the supported payment flow for your services and account before launch. Connection alone does not establish readiness. Processing costs follow your processor agreement.
The treasurer gets numbers that match the bank without a Sunday-night spreadsheet ritual, and the audit log preserves who did what at the window.
Frequently asked
- Can staff help an online customer finish their booking?
- Yes. The box office dashboard shows guests currently in online checkout, with their performance, seats, and progress — so staff can walk them through it on the phone or complete the order with them live.
- What does the theatre pay for the box office tools?
- We confirm your platform fee, who pays it, supported payment methods and any separately billed services in your business agreement before you start. Payment-processing costs are separate.
- Can we switch mid-season?
- Patron CSV import is supported. Review other records, manual setup, assisted migration scope, and timing before launch; purchase and giving history are not promised as automatic imports.
Ready to switch?
We confirm your platform fee, who pays it, supported payment methods and any separately billed services in your business agreement before you start. Payment-processing costs are separate.